Terms and Conditions

This document outlines the binding agreement between you, the player, and Sankra. By registering an account and using our services, you confirm that you have read, understood, and accepted these terms. It is your responsibility to review these conditions regularly. The operations of the Sankra UK site are governed by the laws of Curacao, establishing a clear framework for our services.

Your Player Account

To be eligible for an account, you must be at least 18 years of age and provide accurate, up-to-date personal information during registration. You are solely responsible for maintaining the confidentiality of your login details. Before your first withdrawal can be processed, you are required to complete our Know Your Customer (KYC) verification procedure. This involves submitting a valid photo ID and a recent proof of address to confirm your identity.

Financial Transactions

All deposits and withdrawals are managed in accordance with our payment policies. The minimum deposit required to fund your account is £20. For withdrawals, standard limits are set at £3,000 per week and £15,000 per month. Please be aware that if you request a withdrawal without having wagered your deposit amount at least three times, we reserve the right to apply a processing fee to the transaction.

Bonuses and Promotions

Every promotional offer comes with its own set of rules, which are available on the promotions page. However, some general conditions apply unless specified otherwise. Our standard wagering requirement is 40x on the bonus amount received and 40x on any winnings generated from Free Spins. While a bonus is active on your account, the maximum permitted bet is £5 per spin or game round. Most bonuses will expire 7 days after being credited.

Prohibited Activities

To maintain a fair and secure gaming environment, all players must adhere to strict rules of conduct. Engaging in any of the following activities is strictly forbidden and may lead to immediate account termination and the forfeiture of any balances:

Operating more than one player account.
Using automated software, bots, or any third-party tool to influence game outcomes.
Committing fraudulent acts, such as using stolen payment details.
Colluding with other players to create an unfair advantage.
Intentionally exploiting a software vulnerability or error.

Complaints and Disputes

We strive to deliver a high-quality service, but we understand that issues may occasionally arise. If you have a complaint or dispute, your initial step should be to contact our customer support team, who will work to resolve the matter promptly. For guidance on the formal complaints procedure, please review the information provided on the Sankra contact us page.

Amendments to Terms

Sankra reserves the right to amend, modify, or update these terms and conditions at any time. While we will make reasonable efforts to inform players about significant changes, you are responsible for regularly checking for updates. Your continued use of the platform following any modifications will be considered your acceptance of the revised terms.