Privacy Policy
This Privacy Policy outlines how Sankra collects, uses, protects, and handles the personal information of its players. We are committed to safeguarding the privacy of our users and ensuring that all data is processed in accordance with the applicable data protection regulations in the United Kingdom. This document details our practices regarding the information you provide when you use the services at the play Sankra UK. Our goal is to be transparent about what information we collect and how it is used to provide a secure and enjoyable gaming experience.
Information We Collect
To provide our services, we need to collect certain personal information. The data we gather can be categorised as follows:
- Identity Data: This includes your full name, date of birth, and gender.
- Contact Data: We collect your residential address, email address, and telephone number.
- Financial Data: Information related to your payment methods, such as card details or e-wallet information, is collected to process deposits and withdrawals.
- Verification Data: To comply with regulatory requirements, we collect documents for Know Your Customer (KYC) checks, such as a copy of your photo ID and proof of address.
- Technical Data: This includes your IP address, browser type and version, device information, and operating system.
- Usage Data: We gather information about how you interact with our platform, including the games you play, session durations, and browsing patterns.
How We Use Your Personal Data
Your personal data is used for specific purposes, all of which are essential for operating our platform and providing services to you. These purposes include:
- Account Management: To set up, manage, and maintain your player account.
- Transaction Processing: To facilitate deposits into and withdrawals from your account.
- Legal and Regulatory Compliance: To meet our legal obligations, including age verification, anti-money laundering (AML) checks, and fraud prevention.
- Customer Support: To assist you with any queries or issues you may have.
- Service Improvement: To analyse usage trends and improve our website, game selection, and overall service quality.
- Marketing Communications: To inform you about promotions, bonuses, and other offers, subject to your explicit consent.
Data Security and Retention
Sankra employs robust security measures to protect your personal information from unauthorised access, alteration, or disclosure. We utilise industry-standard SSL/TLS encryption to secure all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights and Control
Under UK data protection law, you have several rights concerning your personal data. These rights are fundamental to our operational ethos and are a key component of our commitment to fair play, as further detailed in our Sankra responsible gambling guidelines. You have the right to access, correct, erase, or restrict the processing of your data. You may also withdraw consent for marketing at any time.
Use of Cookies
Our website uses cookies to enhance user experience, ensure site functionality, and gather analytical data. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and where appropriate, we will notify you by email.
Contact Information
If you have any questions about this Privacy Policy or our data protection practices, please contact our support team. We are available to address your concerns and provide any additional information you may require.